BPO is a product of globalization and information economy, which provides enterprises with more choices and opportunities. By outsourcing non-core operations, companies can focus on core operations, improve efficiency and create greater value. However, companies need to be cautious when selecting BPO partners and ensure effective monitoring and management of outsourcing operations. Only this way can enterprises truly enjoy the benefits.

Why Choose BPO?

BPO (Business Process Outsourcing) refers to outsourcing some or all non-core business processes. This service mainly includes customer service, technical support, logistics operations and knowledge process outsourcing. The BPO industry in the Philippines mainly focuses on customer service, which is what we commonly call manual customer service.

Benefits of Philippines’s BPO service

As a multinational company with 40 years of industry experience, Comrise has been in the Philippines for some time. Our local BPO business leader said: “It is different from China’s BPO industry in the field of manual customer service. It has huge advantages: low labor costs, English penetration rate of over 90%, and natural proximity to the Northern American market.” This industry has developed rapidly in the past few decades and has become one of the important pillars of the country’s economy.

Philippines BPO business has competitive advantages

Firstly, the Philippines is one of the largest non-native English-speaking countries in the world. This makes the Philippines a preferred destination for outsourcing services for many international businesses.

Secondly, the Philippines has a rich reserve of technical talent and has world-class technical professionals. This enables Philippine BPO businesses to provide high-quality IT support, software development and data management service.

Last but not least, Philippine’s business is favored for its rich industry experience and diverse service types. BPO companies in the Philippines cover various industries, including customer service, technical support, finance and accounting, human resources management, etc.

BPO services help cross-border e-commerce breaks geographical restrictions

The main purpose of enterprises choosing BPO service is to reduce cost, improve efficiency and focus on core business. By outsourcing non-core businesses to professional providers, enterprises can save investment in human resources and equipment and obtain high-quality services.

Due to the particularity of cross-border e-commerce, most cross-border e-commerce sellers do not need to set up branches overseas. The most convenient solution to solve cultural differences is to set up an overseas customer service team. Not only can it solve the time differences issue but also mainly its language barrier issues. Cross-border BPO services can also provide round-the-clock customer service support to ensure clients receive timely response at any time.

How to choose and manage BPO service providers?

Clarify your own needs

Before choosing a cross-border BPO service provider, companies should be clear about their needs and goals. This includes identifying the business processes that needs to be outsourced, the desired service quality and cost-effectiveness, etc.

Finding a reliable service provider

Choosing a reliable service provider is crucial. Enterprises can evaluate the reliability of the service providers by referring to client reviews and industry reputation.

About Comrise

At Comrise, we offer tailored solutions for the full-time, part-time, direct-hire, contract, and permanent talent that your business needs. For 39+ years, we have delighted our clients and candidates by focusing on customer satisfaction, innovation, and flexible workforce solutions! 

If you’re looking for new job opportunities click here, or if you’re looking for a reliable partner to help you secure top-notch candidates for hard-to-fill roles, click here.